Repair and warranty: For items NOT purchased via the Fjällräven web shop, please contact your retailer (if you’re not sure who that is, check your receipt) and they’ll handle your request directly. If you are for some reason not able to get in contact with the retailer please contact the Fjällräven office in your country
If you are/want to become a retailer: please use the Contact Us form listed below...
The Fjällräven.com.hk office is located in Hong Kong so please write to us in CHINESE or ENGLISH and we’ll help you.
If your inquiry is time sensitive, please contact us by phone so we can help you more quickly.
In the form below, please select the most appropriate subject. Help us to help you by giving us as much detail as possible. Please include information such as the date you purchased the item, style name, article number and order number if your question is regarding an order.
Fjällräven Customer Service (webshop related questions)
Fjällräven Customer Service is available from Monday to Friday between 09:00 AM - 06:00 PM HKT (Hong Kong Time). Please use the contact form above for your inquiries.
Is your question time sensitive? Call us on: +852-2518-8847.
Non-webshop related questions
If you can’t find an answer to your question on our FAQ page, you can email us at firstname.lastname@example.org or call us on +852-2518-8847.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.